FAQ

Clear answers right away.

Learn what to expect from tutoring, how we review progress, and how to get started.

Common questions

The details, explained.

How do I get started?

Send us a message with your goals, test date, and the areas you want to work on. We will follow up by email to discuss your preparation and arrange a consultation.

How are sessions scheduled?

We arrange session times with you directly, based on your availability and your tutoring plan. To request a time or discuss a scheduling change, contact Lucent.

Do you guarantee an MCAT score?

No. We help you build understanding, improve your approach, and make better use of your study time. Your score depends on your starting point, preparation, test conditions, and other factors, so we do not promise a particular result.

How do you track my progress?

We review your practice exam scores, section trends, missed questions, and study habits together. Those patterns guide your next sessions and study priorities. Your tutor discusses progress with you directly, and students can also log practice exams in their Lucent account to see their score trend and section breakdown.

How do I log in to my account?

Once you are working with Lucent, your tutor gives your email access. Go to the login page and choose Continue with Google, using the Google account for that email. If you can't use Google, contact us.

How do payments work?

We confirm your tutoring plan and pricing before you commit, and arrange payment with you directly. If you have a billing question, contact Lucent.

Can a parent or guardian contact you?

Yes. Parents and guardians are welcome to ask about tutoring, scheduling, and payment. For students who are minors, we coordinate with a parent or guardian as appropriate.

What happens to the information I share?

We use your contact details and tutoring information to respond to inquiries, plan sessions, and support your preparation. See our Privacy Policy for details, or contact us with a question or request about your information.